How we use your personal information

We are committed to preserving your privacy. We ask you to take a moment to review key points of Neoventa Medical’s Privacy Policy.

Data we process when you contact us

When you contact us, place an order, or register for any of our services, we collect a variety of information including your name, address, company name, phone number, email address. We store the contact information you have provided us as well as the information about your order or the service you have registered for.

Why we process it

We process this data for the purposes described in our Privacy Policy, to:

  • Identify you and conduct appropriate checks;
  • Understand your requirements and preferences and provide you with a product our service. We maintain a record of the products and services you have received from us, and we may ask for additional information so that we can serve you better. For example, we may ask you for your e-mail address;
  • Set up, administer and manage our products, systems and services, including the management and administration of underwriting and claims;
  • Manage complaints and disputes;
  • To develop, enhance, market or provide products and services. For example, we look at how our customers use our products and services, so that we can understand how to improve them;
  • To meet legal requirements or obligations. For example, we may collect information in response to a court order, or to satisfy a request by a government agency.

How do we protect your personal information?

In order to protect your personal information and your right to privacy, we:

  • Will not collect, use or disclose your personal information for any purpose other than those identified above and in our Privacy Policy, except with your consent;
  • Will protect your personal information with appropriate security safeguards;
  • Will protect the confidentiality of your personal information when dealing with other companies;
  • Will strive to keep your personal information as accurate and up-to-date as is necessary for purposes identified above;
  • Will respect any request you may make for access to your personal information.

What are your choices?

We would like to have your consent to continue to collect, use and disclose your information for the purposes identified above and in our Privacy Policy. However, you do have choices and can refuse or withdraw your consent as follows:

  • You may have your name removed from our telephone, mail or e-mail marketing list. We use these lists to inform you of relevant products, services and special offers that may be of benefit to you;
  • You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in either case, this may limit our ability to serve you.

About Cookies

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by:

  • Remembering preferences, so you don’t have to keep re-entering your choices when you visit again;
  • Measuring how you use a site, so that changes can be made to ensure it meets your needs.

None of our cookies used for our sites can be used to identify you personally. They are used solely to help make the site better for you. To learn more about cookies and how to manage them, visit https://aboutcookies.org/. Read on to find out more about how we use cookies.

How Neoventa Use Cookies

The primary Neoventa site, neoventa.com and associated microsites (e.g. us.neoventa.com) use cookies in several places, and we’ve listed them below with more details about why we use them and how long they will last.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.

Measuring our website usage – Google Analytics

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Google Analytics sets the following first-party cookies:

Cookie Content Expires
_utma Random number 2 years from set/update
_utmb Random number 30 mins from set/update
_utmc Random number End of browser session
_utmt Random number 10 minutes
_utmz Random number 6 months from now

Running our sites – session cookies

Google Analytics does not collect any personal information, as identified in their privacy policy. Google also offers a browser plugin that allows users to opt out of their analytics.

To run our sites, we use “session cookies”. These cookies are used to remember selections and preferences that you’ve already made or information that you’ve already given. Certain parts of our sites will not work if cookies cannot be set (for example if you set your browser to refuse all cookies).

For more information about our privacy practices, including accessing or correcting your personal information, please contact our Data Protection Officer at:

legal@neoventa.com

This article was published on May 18, 2018

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